FAQ

How to place an order?

You can browse products on our website, select the items you want, add them to your cart, and complete the checkout process.

What payment methods are available?

We accept credit cards, debit cards, and major online payment methods. Specific payment options will be displayed on the checkout page.

How long does order processing take?

All orders will be processed within 1-3 business days (excluding weekends and holidays). You will be notified of the tracking information via email or phone once processing is complete.

How long does domestic order shipping take?

Orders within the United States typically arrive within 3-7 business days (including expedited delivery). The exact time depends on the region and logistics situation.

How long does international order shipping take?

International orders typically arrive within 7-21 business days. Additional delays may occur in some areas. Please refer to the estimated time provided by the logistics company.

How can I track my order?

After shipment, we will provide a tracking number. You can check the package status in real time through the courier company's website.

How to return items?

You can apply for a return within 30 days of receiving the product. Please submit your return request via email at jose@walsore.online

or support@walsore.online

We will reply within 1-3 business days, providing the return address and instructions.

Who bears the return shipping cost?

Return shipping costs are borne by the customer unless the return is due to product quality issues. Please return the product safely according to our provided return instructions.

How long does the refund take?

We will process the refund within 3-5 business days after receiving and confirming that the returned goods meet the return requirements, and will refund the money to your account via the original payment method.

How to contact customer service?

Email: jose@walsore.online

Phone: 817-747-1762